Return & Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our return and refund policy is designed to make the process simple and hassle-free.

1. Returns

  • You may return your watch within 30 days of delivery.
  • To be eligible, the item must be:

          -Unused and in the same condition as you received it.

          -In its original packaging with all tags, manuals, and accessories included.

2. Non-Returnable Items

  • Watches that show signs of wear, damage, or alteration.
  • Items returned without original packaging or accessories.
  • Clearance or final-sale items.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping fees (if applicable) are non-refundable.

4. Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need an exchange for the same product, email us at ozredracer.au@gmail.com.

5. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check with your bank or payment provider.
  • If the issue persists, contact us at ozredracer.au@gmail.com for assistance.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, contact us immediately with photos.
  • We will arrange for a replacement or full refund at no extra cost to you.

7. Shipping Returns

  • To return your product, mail it to:
    📍 ozredracer.au@gmail.com
  • You will be responsible for paying return shipping costs (unless the item is defective or incorrect).