Shipping Policy
1. Processing Time
- All orders are processed within 1–2 business days (excluding weekends and holidays).
- You will receive an email confirmation with tracking details once your order has been shipped.
2. Shipping Time & Costs
- Standard Shipping (Free): 7–15 business days (varies by location).
- Express Shipping (Optional): 3–7 business days (extra charges apply).
- Delivery times may vary depending on your country and local customs.
3. Tracking Your Order
- Once your order ships, you will receive a tracking number via email.
- You can track your order directly through our website or the courier’s tracking page.
4. International Shipping
- We ship worldwide. Customs policies vary from country to country.
- Import duties, taxes, or additional fees (if any) are the customer’s responsibility.
5. Delivery Issues
- If your order does not arrive within the estimated delivery time, please contact us at ozredracer.au@gmail.com.
- We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.
6. Wrong Address Disclaimer
- Please ensure your shipping address is correct before checkout.
- We are not responsible for orders shipped to incorrect addresses provided by customers.
7. Lost or Stolen Packages
- If your tracking shows "delivered" but you did not receive your package, please contact your local courier first.
- If unresolved, reach out to us at ozredracer.au@gmail.com, and we will assist you further.